Welcome to www.chicmakeupshot.com. This policy outlines the operational timelines, scheduling frameworks, and delivery conditions for services provided through our website.

Corporate Entity & Provider Identification

Services offered via www.chicmakeupshot.com are operated by:

  • Company Name: BALLSAAL Artist Management GmbH
  • Commercial Brand: chicmakeupshot
  • Registered Office & Address: Friesenweg 14, 22763 Hamburg, Germany
  • Commercial Register: Register Court: AG Hamburg, Registration Number: HRB 194312
  • Customer Support Email: shoot@chicmakeupshot.com
  • Customer Support Telephone: +49 61315709820

1. Nature of Services and Order Processing

All orders placed on www.chicmakeupshot.com represent single, one-time purchases for custom scheduled visual documentation and styling coordination services. Upon receipt of an online order and the corresponding initial deposit payment, our team initiates administrative scheduling.

2. Fulfillment Timelines and Scheduling Framework

  • Booking Confirmation: Clients receive an official booking confirmation via email within 24 to 48 hours following successful placement of an online order and deposit submission.
  • Appointment Scheduling: The scheduled on-location service session takes place on the date and time mutually agreed upon between the client and our operations team, typically within 14 to 30 days from the initial order date, depending on regional availability and client preferences.
  • Final Service Delivery and Balance Settlement: The custom session is executed on location according to the specified package parameters. Final service completion and delivery of associated visual outputs occur on the day of the appointment, at which point the remaining balance for the comprehensive package is collected offline.

3. Cancellation, Rescheduling, and Refund Timelines

Because scheduled sessions require advanced preparation and allocation of professional resources, appointment modifications are governed by specific temporal windows:

  • Client-Initiated Rescheduling: Clients may request a rescheduling of their appointment without penalty if notice is provided at least 7 business days prior to the scheduled session date.
  • Statutory Cancellation Rights: European statutory consumer protection rules apply to all online bookings. Cancellation requests submitted within the statutory withdrawal period are processed in accordance with applicable legal frameworks.

4. Governing Law and Jurisdiction

This Fulfillment Policy and all related operational procedures are governed by and construed in accordance with the laws of the Federal Republic of Germany. For commercial entities, the exclusive place of jurisdiction is Hamburg, Germany.