Welcome to www.chicmakeupshot.com. This policy outlines the terms and timeframes governing cancellations, appointment rescheduling, and refunds for services provided through our website.

Corporate Entity & Provider Identification

Services offered via www.chicmakeupshot.com are operated by:

  • Company Name: BALLSAAL Artist Management GmbH
  • Commercial Brand: chicmakeupshot
  • Registered Office & Address: Friesenweg 14, 22763 Hamburg, Germany
  • Commercial Register: Register Court: AG Hamburg, Registration Number: HRB 194312
  • Customer Support Email: shoot@chicmakeupshot.com
  • Customer Support Telephone: +49 61315709820

1. Statutory Right of Withdrawal (Right of Cancellation)

For consumer contracts concluded online within the European Union, clients generally possess a statutory right of withdrawal within 14 days from the date of contract conclusion, provided that the service has not yet been fully rendered and performance has not commenced with the client’s explicit prior consent and acknowledgment.

2. Appointment Rescheduling and Cancellation Timeframes

Because our services involve scheduled preparation, venue arrangement, and the allocation of professional personnel, cancellations and rescheduling are subject to specific temporal parameters:

  • Client-Initiated Rescheduling: Clients may request to reschedule a booked session without penalty if notice is submitted via email to shoot@chicmakeupshot.com at least 7 business days prior to the scheduled appointment date.
  • Late Cancellations: Cancellations received less than 7 business days before the scheduled session date result in the retention of the initial online deposit to cover administrative and preparation costs incurred.

3. Refund Processing Timelines

  • Eligibility Review: Refund requests are evaluated upon receipt by our support team. Eligible refunds are processed within 14 calendar days from the date the valid cancellation notice is received.
  • Method of Reimbursement: Approved refunds are issued strictly through the original payment method utilized during the initial transaction on www.chicmakeupshot.com.

4. Governing Law and Jurisdiction

This Refund and Cancellation Policy shall be governed by and construed in accordance with the laws of the Federal Republic of Germany. For commercial entities, the exclusive place of jurisdiction is Hamburg, Germany.